Customer Technical Support Officer, Sydney

Posted on Thursday, January 14th, 2010

Due to our continued commitment to expansion and growth we are seeking a bright and motivated person to join our company in an exciting, newly created role, as ‘Customer Technical Support Officer’. This head office based role supports all facets of our business, encompassing the operational, technical and sales divisions.

Duties will include lighting system design, on-site trouble shooting, general lighting equipment repair, console operation / training (GrandMA / Maxxys), customer training and liaison, intelligent lighting operation, producing technical drawings (schematics etc), and conducting presentations at Tradeshows or other industry events.

Some interstate travel will be required on particular projects, although it is envisaged that this role will predominantly operate from within the Silverwater (NSW) head office.

The successful applicant will possess good verbal and written communication skills, and preferably have some experience in a customer service / technical support position within the entertainment industry. Less experienced applicants with the right ‘can do’ attitude are also encouraged to apply. Applicants should be highly organized, have the ability to prioritise work loads, multi task and be efficient in meeting deadlines. They should also be comfortable communicating with customers of all levels of industry and be well presented.

The successful applicant will be required to have a current NSW driver’s license and access to their own vehicle.

This position reports directly to the General Manager. Salary is negotiable and dependent on experience, yet within market rates.

Show Technology is Australia’s market leading importer and wholesaler of professional entertainment lighting, fog and control systems for use in television, concerts, theatre, nightclubs and architectural applications. We have an experienced and dedicated team committed to quality. Our brand portfolio is exceptional and highly regarded within the industry. Show Technology is headquartered in Silverwater, NSW with branch offices in Melbourne, Perth and Brisbane. This position is located from the Sydney office.

Please respond by emailing your resume to mmcinnes@showtech.com.au – applications close February 5th 2010